Delivery & Security
How to order
Buy on line using our secure server. For more information about security see below.
By Phone (01373 834893). Please leave a message if we don't answer we might be outside! Make sure you leave your phone number so we can call you back.
By Post:
Somerset lavender Mail Order
Horsepond Farm
Faulkland
Somerset
BA3 5WA
Please send your completed order form, along with your payment to the address above. Please do not send cash.
How to pay
By Credit or debit card
We accept payment with Visa, MasterCard, Switch, Maestro or Delta. Please have your card ready when you place your order.
By Cheque
Please write your home address, cheque card details on the back of your cheque.
Customer Service
We are happy to advise you about which products will be right for you just telephone 01373 834893 with any queries you may have.
Data Protection
We will contact you from time to time to let you know what's going on at the farm. We will NOT pass on your details to any other organisation. If you prefer not to be contacted by us please email enquiries@somersetlavender.com and let us know.
Delivery
We will deliver to any address in the UK. We aim to dispatch your order within 7 working days of receipt, subject to seasonal variation. Standard delivery by Royal Mail.
For faster deliveries please phone for a quote.
Out of stock items
If you order an item that is out of stock we will contact you to discuss how you would like the order handled.
Returns
We want you to be entirely satisfied with your order. Please call us on 01373 834893 to arrange an exchange or refund.
Kindly return the unopened items within 28 days of purchase, in its original packaging with a copy of the delivery note or receipt to:
Somerset Lavender Returns Department
Horsepond Farm
Faulkland
Somerset
BA3 5WA
Order cancellation and amendments
Once an order has been placed we are unable to cancel the order or make any amendments to it.
Security
Website orders take place over a secure connection. If you would like more information about secure ordering online, please visit our payment processing partner: https://www.paypal.com
Copyright
The contents of this site are the property of Somerset Lavender